包括analyst和senior analyst, perm position. analyst要求1至3年银行support经验。详细JD如下。

Job Description
The key role of the Operations Analysts is to function as the primary interface for Operations functions in the Global Support Centers. They are accountable for proper core handling of all operations work orders, including the appropriate routing of work orders to Level 2 support functions as exception conditions are identified. The person must be analytical in terms of how to interpret operations work orders and complete the associated tasks with a high degree of accuracy and efficiency. A final position qualification involves strict attention to detail as work orders must be properly updated and closed in accordance with policies.

Responsibilities include:
Operations analysts must be able to review and accept operational work orders. There must pay careful attention to detail to ensure that work orders are complete, in accordance with support policies.
Analysts must be able to complete assigned operational tasks in an accurate and complete fashion. These tasks may encompass a number of operational disciplines including, but not limited to database maintenance job setup, update a network setting, execute a security validation script, and installing a new system monitor.
The Analyst must be able to communicate work order status and impact effectively with their peers, Level 2 support analysts, clients, and the Global Support Centre management team.
They must be able to accurately estimate completion time for operational work orders and be able to assess whether normal operating windows will be exceeded by the work order completion.
Level 1 Operations Analysts must be able to update and close administrative work orders.
A final responsibility is the ability to interpret an event or work order as service impacting. Service impacts will then be logged as incidents and routed to the Incident management team for follow-up action.
A final responsibility is the ability to interpret an event or work order as service impacting. Service impacts will be logged as incidents and, if no resolution exists, routed to the Incident management team for follow-up action. If a resolution exists the analyst will be responsible for executing that resolution and notifying incident management.

Requirements
A minimum of 4-5 years experience in Level 1 support for a large technology organization.
Excellent written and communication skills
Understanding of basic technology functions and the ability to interpret events/work orders in the appropriate support context.
Demonstrated ability to function in a high pressure production support environment and handle multiple tasks simultaneously.
Proficient in MS Office suite.
Basic level of experience with service desk automated product such as HP's OpenView or ITSM.Proxy/Filtering
Basic level of experience with event and incident management systems.
Basic experience of infrastructure technologies including as SAN & NAS storage, Networking, Windows Server, Market Data, Databases, UNIX/Linux
ITIL certification an advantage
Experience of monitoring tools such as TIB Hawk, NetIQ, Tivoli, Omnibus

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