Job Tasks / Responsibilities

Answers customer inquiries regarding Micro Focus software submitted via the phone, web, or email and possibly onsite meetings.
Pre-sales technical support and advice to Sales Team.
Post-sales, office based technical support.
On-site support, consultancy and trouble-shooting.
Work with Research & Development team to track and resolve product bugs.
Contributes Knowledgebase articles for common technical issues.
Technical demonstrations and presentations at Customer sites, conferences and seminars throughout the World.
Technical and critical account management.
May require international travels.
Shift work to support Customers globally


Minimum Personal Requirements

This position requires the following:

Minimum of 3 years experience in software development with a BS/BA in Computer Science, Information Science or related field.
Good working knowledge of the Windows and Unix operating systems.
Exceptional problem solving skills.
Excellent verbal and written communication skills across cultural differences.
Ability to organise and establish priorities.
Self-motivated and resourceful.
Team player with an ability to work in a flexible manner.
Manage customer situations with tact and diplomacy.
Fluent in English and preferably Mandarin and/or Japanese. Must be to Business Level in speaking, reading and writing.
The following experience will be beneficial:

Object-oriented design and programming
Internet and Web programming e.g. J2EE, web services, ActiveX
Computer networks, such as NT, TCP/IP, and/or Novell.
Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server.
Strong understanding of enterprise computing environments/technologies e.g. COM/DCOM/CORBA.
Any previous knowledge of Micro Focus products.