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*Responsibilities
- Serve as the first point of contact for Customers and
Partners across the globe who have inquiries, requests or issues relating to
Symantec products or services; as needed, responsible for engaging the
appropriate individuals or teams to provide guidance/resolution
- Quickly respond to customer calls, web cases, emails and
chats
– deliver a high level of service and provide prompt
resolution to ensure customer satisfaction
- Support ongoing customer retention activities, including
researching what may be the root cause of a customer issue or problem
- Assist with queries and end-to-end resolution relating to
(but not limited to) product licensing, activation, upgrades, renewals and
customer portals; liaise with other Symantec business units as needed
- Manage customer inquiries and troubleshoot customer issues
using appropriate reference materials and internal knowledge documents
- Strive to impress customers with exceptional service and
continually search for ways to improve processes and deliver additional value
to the customer, thereby driving customer loyalty
- Facilitate a positive and productive team environment
– leverage collaboration as a tool to solve business and
customer problems
2 个回答
哈哈，又来啦！
你们公司怎么回事? 又来啦！中文，日文，普通话，招了个遍，现在又来找广东话。以前还给办EP，现在要求PR，公民啦！看来坡县工作真的不好找，招人到是很容易，这条件越来越高呀。