要求有一定client service/support 经验。英文对话，书写流利。对金融市场产品有所了解。 最好有MO经验。 工作地点 MBFC. Work life balance 很好。不需加班。

ROLE SUMMARY:
This position focuses on providing application and technical support for our Asia based clients. The right candidate will be client focused, have great communication and organizational skills and be able to work independently to resolve the clients’ issues. Be the primary contact for all Asia based clients when they experience incidents.
KEY ACCOUNTABILITIES:
· Act as the primary point person for incident management for any Traiana-wide incident impacting our Asia based clients during above hours.
· Manage all incidents according to SLAs. This includes all specific incidents that occur during Asia working hours.
PERSON SPECIFICATION:
· Excellent communications skills and experience dealing with client representatives at various levels.
· Work experience in a technical/application support role.
· Knowledge/experience in financial industry and financial products (FX, Equity, FI, Credit and Regulatory Report)
· Ability to liaise with various internal groups (Product / Project Management, Development, Quality Assurance, IT)
· Entrepreneurial, willingness and ability to multi-task.
· Ability to work under pressure to resolve client issues
· Ability to work both independently and within a team to follow through on issues from beginning to end
· Ability to work flexible hours / shifts
SKILLS:
· Experience supporting web based financial applications including trade posting, reporting, and exception handling / troubleshooting
· Hands on technical experience utilizing database tools, basic SQL knowledge, and an understanding of common transport protocols including FIX, MQ, Email, FTP and SMTP

· Japanese (preferred but not compulsory)

KNOWLEDGE:
BA/BS in Business, Finance, Economics or Computer Science.
EXPERIENCE:
3 years + (preferably in the Financial industry)