Responsibilities Primary responsibility for research and resolution of internal and external customer queries that support LinkedIn’s Privacy Policy and User Agreement. Work within a queue support model with specific daily targets on the number of customer contacts completed and quality of resolution. Effectively recognize problems by performing relevant research and data analysis using appropriate tools, resources and internal and external subject matter experts. Document all communication with users and accounts accurately and in a timely manner via system tools. Ensure that issues are escalated appropriately to appropriate internal departments and management. Consistent and appropriate sense of urgency combined with proper discretion in resolving issues. Attend ongoing industry and/or professional development training. Offer feedback to management regarding necessary changes and updates; including upgrades and tool functionality Working extended or non-traditional hours on occasion to support emergency situations may be required Basic Qualifications: Overall, 1+ years of experience in compliance, privacy, risk management, transaction fraud, fraud operations or legal support in English and Mandarin to support our China Market. Experience with Internet content regulations in China.
Preferred Qualifications Graduate in any discipline. In-depth knowledge of social media and the technologies that support it. Tier 2 customer service/support background Product support/troubleshooting background. Builds credibility with members by identifying root causes and resolving issues efficiently
