请发送简历至：sym.customercare@gmail.com *Responsibilities - Serve as the first point of contact for Customers and
Partners across the globe who have inquiries, requests or issues relating to
Symantec products or services; as needed, responsible for engaging the
appropriate individuals or teams to provide guidance/resolution - Quickly respond to customer calls, web cases, emails and
chats – deliver a high level of service and provide prompt
resolution to ensure customer satisfaction - Support ongoing customer retention activities, including
researching what may be the root cause of a customer issue or problem - Assist with queries and end-to-end resolution relating to
(but not limited to) product licensing, activation, upgrades, renewals and
customer portals; liaise with other Symantec business units as needed - Manage customer inquiries and troubleshoot customer issues
using appropriate reference materials and internal knowledge documents - Strive to impress customers with exceptional service and
continually search for ways to improve processes and deliver additional value
to the customer, thereby driving customer loyalty - Facilitate a positive and productive team environment – leverage collaboration as a tool to solve business and
customer problems
喻燕
请发送简历至：sym.customercare@gmail.com
*Responsibilities
- Serve as the first point of contact for Customers and Partners across the globe who have inquiries, requests or issues relating to Symantec products or services; as needed, responsible for engaging the appropriate individuals or teams to provide guidance/resolution
- Quickly respond to customer calls, web cases, emails and chats
– deliver a high level of service and provide prompt resolution to ensure customer satisfaction
- Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem
- Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other Symantec business units as needed
- Manage customer inquiries and troubleshoot customer issues using appropriate reference materials and internal knowledge documents
- Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty
- Facilitate a positive and productive team environment
– leverage collaboration as a tool to solve business and customer problems