If you wish to lodge a complaint against a company/business in Singapore...
The Consumers Association of Singapore (CASE)
170 Ghim Moh Road
#05-01 Ulu Pandan Community Building
Singapore 279621
Near to Buona Vista MRT
Bus numbers: 92, 100, 111, 198
Opening Hours: 9am to 4pm, Mondays to Saturdays
Click the picture to enlarge
Consumer Relations Department
CASE Consumer Helpline: 6463 1811
(Helpline Operating Hours: Mon - Fri: 9am to 5pm, Sat: 9am to 12pm)
Fax: 6467 9055
Option (1) If you wish to seek general queries regarding your complaint,
please call our hotline 6463 1811
Option (2) If you wish to lodge a complaint against a company/business,
you can do so via our online application. Alternatively, you can
visit our office at 170 Ghim Moh Road, #05-01 Ulu Pandan
Community Building for a free consultation with our officers
between 9am to 4pm, Mondays to Saturdays. Please bring your
identification document such as identity card, work permit or
passport. Do bring along receipts/agreements or other relevant
papers regarding your complaint. We will assess your complaint
and if we do file, a small fee will be imposed.
Option (3) If you wish to feedback or share some experience with us,
please email to [email protected]. We regret that we will
not be replying to the emails.
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Accounts Department
Fax: 6467 9055 Email: [email protected]
Please contact us if you would like to make any donations to our Endowment fund. If you wish to lodge a complaint against a company/vendor, please approach our Consumer Relations Department.
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Administration Department
Tel: 6463 6678
Fax: 6467 9055
Email: [email protected]
Please contact us for us general office matters. If you wish to lodge a complaint against a company/vendor, please approach our Consumer Relations Department.
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Membership Department
Tel: 6461 1882
Fax: 6467 9055
Email: [email protected]
Please contact us if you have any queries with regards to joining CASE as a member or to check the status of your existing membership with us. If you wish to lodge a complaint against a company/vendor, please approach our Consumer Relations Department.
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CaseTrust Accreditation Scheme
Tel: 6461 1800
Fax: 6463 7048
Email: [email protected]
Website: www.casetrust.org.sg
Please contact us if you have any queries with regards to our Accreditation schemes. If you have any disputes against a company/vendor (either CaseTrusted or non-CaseTrusted), please approach our Consumer Relations Department.
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Advertising Standards Authority of Singapore (ASAS)
Tel: 6461 1888
Fax: 6467 9055
Email: [email protected]
Please contact us if you have any queries/feedback with regards to misleading advertisements. If you have any disputes against a company/vendor, please approach our Consumer Relations Department.